Store Manager, San Diego
The Black Tux
San Diego, CA, USA
Posted 6+ months ago
Who we are
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
In this role, you'll be joining the Retail team. The Retail team spans across 6 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What you'll do
The Black Tux is looking for an engaging Retail Manager to help us build our retail presence in San Diego. The candidate will work with the Retail Director to develop the foundation for our retail business and community presence. We are looking for an individual who can work in a fast-paced environment and has great interpersonal skills. In this role, you will focus on executing processes and procedures that help us consistently provide an amazing customer experience and ensure that the store exceeds performance targets, and maintains brand consistency.
*This position does not offer relocation assistance.*
- Understand and communicate The Black Tux’s values and brand philosophy to customers and staff
- Optimize processes to make things run more efficiently and smoothly
- Manage scheduling and time-off matters for all retail store associates
- Manage all operations, budgeting, planning, and visual merchandising
- Coordinate periodic store events with The Black Tux marketing and business development teams
- Develop and ensure procedures are followed to protect the company’s inventory and assets as well as all activities related to risk management and safety
- Assist with Showroom or Nordstrom Shop in Shop launches as the business requires
- Help recruit and build a great team of retail associates
- Provide ongoing training and development for all team members
- Provide a seamless Customer Experience across our CX tools
Who You Are
- You have 3 – 5 years of retail or hospitality experience (supervisory or manager level preferred)
- You're experienced in hiring and managing a team
- If you have a BA/BS degree, that's a plus
- You are an innovative, positive, proactive team player
- You are highly effective in written and verbal communication
- You put an emphasis on exceptional customer service
- Willingness to travel occasionally for training, company conferences, or to support store launches
- You love having tons of fun at work, and you're unafraid of putting in long hours when necessary
- You have experience working in menswear and/or a startup, preferably
You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.
Perks and Benefits of Working at The Black Tux
- Competitive medical, dental, vision, and disability plans
- Option to participate in a 401(k) plan through Betterment
- Equity in the company with employee stock options
- Flexible time off - take time as you need it for self-care and recovery
- 14 paid holidays + annual winter break
- Monthly cell phone reimbursement
- Monthly wellness stipend
- Work From Home stipend
- 6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
- One Medical membershipCarrot Family Planning membership
- Health Savings Account with Employer Contributions
- Employee engagement, cultural events, and trainings
- Apple equipment or whatever you need to be productive
- Free Rentals + discounts on garment purchases for you, your partner, and friends & family
- Team member discount on Marke jewelry products
- Annual compensation review process
Diversity Equity & Inclusion
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
There has been a wave of recruitment scams happening across our industry so here are some things to keep an eye out for: during our interview process we will never ask candidates for money, send unsolicited job offers or employee contracts, ask for sensitive personal information, require any fees or access to any financial accounts, conduct text-only interviews, or hold interviews on social media platforms or online chats. We're including a link on job scams and how to avoid them from the Federal Trade Commission for anyone who would like to learn more.