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\n \n Udemy Content Services Manager \n \n \n \n \n \n \n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n
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\"Udemy
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Content Services Manager

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Austin, TX
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About us

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At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

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Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

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Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

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About you 

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You’re an active listener and a motivated individual who thrives in a collaborative environment like ours. You enjoy establishing strong partnerships with our Sales, Customer Success, and Content Strategy teams to help customers achieve their learning strategy, deploy new programs, and measure success. You are a lifelong learner who is solution focused and passionate about creating new processes, systems, and best practices to help your internal partners do their best work. You also enjoy building relationships with customers and helping them adopt our products and services.

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About this role 

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As a Content Services Manager on Udemy's Professional Services team, your role involves harmonizing Udemy Business content with the learning objectives of our customers. This entails a deep understanding of customers' learning needs, their current content, curriculum, certifications, and the specific skills and roles they target. Leveraging this understanding, you will curate, refine, and recommend the optimal Udemy Business content that precisely meets customer upskilling/reskilling requirements. 

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What you'll be doing:

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    \n
  • Manager of One: Lead content discovery conversations with customers to determine desired outcomes and requirements.  Oversee day-to-day content mapping for multiple accounts, tracking performance trends, collaborating with peers, and contributing to Udemy’s mission of improving lives through learning by massively accelerating our content services operations
  • \n
  • Player: Build, operate, and scale content mapping processes with successful outcomes being; timely assignment of mapping resources, automation, optimization & scaling of processes, and increasing reach of customers. Set content map management best practices and educate cross-functional partners and customers on said best practices.
  • \n
  • Process Development: Create, manage, and own work streams related to content mapping. Optimize and manage day-to-day operations including customer requests and vendor relations.
  • \n
  • Systems Implementation: Work cross-functionally to evaluate, identify, refine current content services to support the goals of key stakeholders, including Center of Excellence leaders, IT, GTM Ops, and Content Strategy.
  • \n
  • Cross-Functional Collaborator: Build strong partnerships with sales, CS, and Content Strategy to understand business priorities and to inform on Content Services capabilities and enhancements. Thought partnership is critical to success in this role. 
  • \n
  • Impact Measurement: Report performance metrics, including demand, skill trends, industry trends, turnaround times, customer satisfaction, and deliverable completion. Continuously build scalable solutions that improve the learning experience for our learners. 
  • \n
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What you’ll have 

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    \n
  • 3+ years experience in a service-oriented role, preferably in EdTech focused on delivering customer solutions.
  • \n
  • Demonstrated experience in building new services, operations, and workstreams where needed.
  • \n
  • Efficiency in strategically adopting and creating tools and processes to automate as much as possible in order to scale this service.
  • \n
  • Demonstrated ability to manage multiple projects efficiently and effectively.
  • \n
  • Strategic, analytical thinking skills with an ability to identify creative solutions to problems.
  • \n
  • Clear communication skills in person and in writing to effectively represent Udemy’s values in customer relations.
  • \n
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We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

\n

Life at Udemy 

\n

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

\n
    \n
  •  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
  • \n
  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
  • \n
  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
  • \n
  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.
  • \n
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Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

\n

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

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Our Benefits Start With U

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Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

\n
    \n
  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
  • \n
  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
  • \n
  • Transgender Benefits: Expanded medical coverage for gender-affirming care
  • \n
  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
  • \n
  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
  • \n
  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
  • \n
  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
  • \n
  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
  • \n
  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
  • \n
  • Holidays: Twelve paid holidays throughout the year
  • \n
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Would you like to learn more about Udemy? Here are a few resources:

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How Udemy Started [video]

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Investor Overview

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Information regarding data privacy is available within the Udemy Careers Privacy Notice.

\n
\n
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
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Hiring Compensation Range
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\n$86,000$115,000 USD\n
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\n\"Greg\n
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Greg Brown
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Meet Greg
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Why did you join Udemy?
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What makes a great teammate at Udemy?
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Career advice to your younger self?
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What do you like to do outside of work?
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Describe the culture at Udemy?
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Greg Brown
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CEO
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Meet Greg
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Why did you join Udemy?
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What makes a great teammate at Udemy?
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\n\n","datePosted":"2023-08-24T06:27:42.962Z","validThrough":"2023-10-13","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Udemy","description":"With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Forty million students are mastering new skills from 70,000 expert instructors teaching over 155,000 online courses in topics from programming and data science to leadership and team building. For companies, Udemy for Business offers an employee training and development platform with subscription access to 8,500+ courses, learning analytics, as well as the ability to host and distribute their own content. Udemy for Government is designed to upskill workers and prepare them for the jobs of tomorrow. Eighty percent of Fortune 100 companies trust Udemy for employee upskilling. Udemy is privately held and headquartered in San Francisco with offices in Denver, Brazil, India, Ireland, and Turkey. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, Stripes, and Benesse Holdings.","numberOfEmployees":7705,"address":[{"address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}],"sameAs":"https://udemy.com","url":"https://udemy.com","logo":"https://cdn.getro.com/companies/eeb3a86d-28f4-5a77-920a-4008ecb9cb8a","memberOf":{"@type":"Organization","name":"Stripes","description":"Based in New York City, Stripes is a leading growth equity firm that invests in branded consumer and software companies. For over a decade, Stripes has partnered with market-leading businesses, fueling the next generation of iconic companies with service and resources that make a critical difference.","logo":"https://cdn.filepicker.io/api/file/DbbbvO7HSVWgYoBYDA1i","url":"jobs.stripes.co"},"keywords":"Education, HR and Recruiting, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, TX, USA"}}}

Content Services Manager

Udemy

Udemy

Operations
Austin, TX, USA
Posted on Thursday, August 24, 2023

Content Services Manager

Austin, TX

About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

About you 

You’re an active listener and a motivated individual who thrives in a collaborative environment like ours. You enjoy establishing strong partnerships with our Sales, Customer Success, and Content Strategy teams to help customers achieve their learning strategy, deploy new programs, and measure success. You are a lifelong learner who is solution focused and passionate about creating new processes, systems, and best practices to help your internal partners do their best work. You also enjoy building relationships with customers and helping them adopt our products and services.

About this role 

As a Content Services Manager on Udemy's Professional Services team, your role involves harmonizing Udemy Business content with the learning objectives of our customers. This entails a deep understanding of customers' learning needs, their current content, curriculum, certifications, and the specific skills and roles they target. Leveraging this understanding, you will curate, refine, and recommend the optimal Udemy Business content that precisely meets customer upskilling/reskilling requirements. 

What you'll be doing:

  • Manager of One: Lead content discovery conversations with customers to determine desired outcomes and requirements.  Oversee day-to-day content mapping for multiple accounts, tracking performance trends, collaborating with peers, and contributing to Udemy’s mission of improving lives through learning by massively accelerating our content services operations
  • Player: Build, operate, and scale content mapping processes with successful outcomes being; timely assignment of mapping resources, automation, optimization & scaling of processes, and increasing reach of customers. Set content map management best practices and educate cross-functional partners and customers on said best practices.
  • Process Development: Create, manage, and own work streams related to content mapping. Optimize and manage day-to-day operations including customer requests and vendor relations.
  • Systems Implementation: Work cross-functionally to evaluate, identify, refine current content services to support the goals of key stakeholders, including Center of Excellence leaders, IT, GTM Ops, and Content Strategy.
  • Cross-Functional Collaborator: Build strong partnerships with sales, CS, and Content Strategy to understand business priorities and to inform on Content Services capabilities and enhancements. Thought partnership is critical to success in this role. 
  • Impact Measurement: Report performance metrics, including demand, skill trends, industry trends, turnaround times, customer satisfaction, and deliverable completion. Continuously build scalable solutions that improve the learning experience for our learners. 

What you’ll have 

  • 3+ years experience in a service-oriented role, preferably in EdTech focused on delivering customer solutions.
  • Demonstrated experience in building new services, operations, and workstreams where needed.
  • Efficiency in strategically adopting and creating tools and processes to automate as much as possible in order to scale this service.
  • Demonstrated ability to manage multiple projects efficiently and effectively.
  • Strategic, analytical thinking skills with an ability to identify creative solutions to problems.
  • Clear communication skills in person and in writing to effectively represent Udemy’s values in customer relations.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  •  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
  • Transgender Benefits: Expanded medical coverage for gender-affirming care
  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
  • Holidays: Twelve paid holidays throughout the year

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
Hiring Compensation Range
$86,000$115,000 USD
Embed clip
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Made with Puck
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35