54
companies
1,273
Jobs
\n \n Udemy Manager, People Operations\n \n \n \n \n \n \n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n
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\"Udemy
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Manager, People Operations

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Dublin, Ireland
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About us

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At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

\n

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

\n

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

\n

About you 

\n

You’re a connector who puts people first and values the lasting ​partnerships you’ll build. You’re an active listener who cares about the stories people share and are energized by communication and collaboration. You love learning new things and are known for bringing innovative perspectives and questions to the table. You’re deadline and results-driven, passionate about creating new processes, systems, and best practices that help your internal partners do their best work.

\n

About this role

\n

The Udemy People Operations team proactively partners with the business to build intuitive systems and streamline our processes that create a seamless experience from “hire to retire.” As the Manager of the People Operations team you will lead a team of People Operations Specialists, have a keen eye for process optimization, help build and oversee our processes with our professional employer organization (PEO) vendor, while also supporting the advancement of People team strategies.

\n

This is a dynamic leadership role with a team of individuals who are passionate about helping to optimize our processes in support of a strong employee experience.

\n

What you'll be doing: 

\n
    \n
  • Coach and mentor our team of global People Operations Specialists to consistently delivering high levels of service to ensure a positive experience for all Udemy employees
  • \n
  • Identify themes and continually seek feedback from stakeholders to highlight opportunities for process improvement
  • \n
  • Design and manage scalable global processes that balance a positive employee experience with compliance and systems requirements
  • \n
  • Collaborate cross-functionally with others within the People team and others throughout the business (Business Systems, IT, Legal, and Finance) to design and implement employee self-service support framework
  • \n
  • Manage the relationship with Udemy’s PEO vendor and ensuring all pre-hire and ongoing employee experiences are seamless. Related responsibilities will include:
  • \n
      \n
    • Partnering with key stakeholders (Recruiting, Finance, Hiring Managers) to navigate all logistics related to hiring internationally where Udemy does not have an established entity
    • \n
    • Coordinating with the PEO vendor and internal stakeholders to execute employee-lifecycle changes for all PEO employee types 
    • \n
    • Identifying opportunities for process improvements to better the PEO experience for all stakeholders (e.g., employees, recruiters, managers, people partners, etc.)
    • \n
    \n
\n

What you’ll have:

\n
    \n
  • \nHR Regulations & Compliance: Understanding of local and global labor laws and regulations specific to the Ed-Tech industry to ensure all of our employees processes remain compliant
  • \n
  • \nChange Management: Knowledge of change management principles to guide the People team and other areas of the organization through process changes
  • \n
  • \nLeadership: Strong knowledge of foundational management and leadership skills, along with an ability to lead a geographically diverse team
  • \n
  • \nCommunication & Collaboration: Ability to comfortably and effectively communicate with those at all levels internally and externally (verbal & written) and ability to work harmoniously with key stakeholders (internal cross-functional teams and external partners), promote knowledge sharing, and leverage the expertise of others to enhances processes and productivity
  • \n
  • \nProject Management & Process Optimization: Ability to oversee, holders others accountable, and drive multiple cross-functional projects and priorities. Proven ability to streamline HR and employee processes, reduce inefficiencies, and enhance service delivery through optimization and automation
  • \n
  • \nCritical Thinking: Adept at analyzing employee data and trends to develop innovative solutions and recommendations for continuous improvement, demonstrating ability to make data-driven decisions and anticipate future needs
  • \n
\n

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

\n

Life at Udemy 

\n

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

\n
    \n
  • \n

    We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

    \n
  • \n
  • \n

    Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

    \n
  • \n
  • \n

    Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

    \n
  • \n
  • \n

    We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

    \n
  • \n
\n

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

\n

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

\n

Our Benefits Start With U

\n

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

\n
    \n
  • \n

    Core Benefits: Comprehensive medical, dental, life and income protection coverage

    \n
  • \n
  • \n

    Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

    \n
  • \n
  • \n

    Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

    \n
  • \n
  • \n

    Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

    \n
  • \n
  • \n

    Retirement: 6% employer matching Defined Contribution Master Trust

    \n
  • \n
  • \n

    Charitable Giving: Corporate charitable match for eligible nonprofits and charities

    \n
  • \n
  • \n

    Holidays: 25 paid holidays throughout the year plus bank holidays

    \n
  • \n
\n

About our Dublin location 

\n

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

\n

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

\n

Would you like to learn more about Udemy? Here are a few resources:

\n

How Udemy Started [video]

\n

Investor Overview

\n

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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Cyndia Chambers
\n
Enterprise Customer Success Manager
\n
\n
\n\"Made
\n\n
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What drew you to Udemy?
\n
0:57
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What skills would make someone successful on the CS team?
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1:00
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How has your experience with the Black Employee Network been meaningful to you?
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1:54
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Lightning Round
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Cyndia Chambers
\n
Enterprise Customer Success Manager
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\n
\n\n
\n
\n
\n
\n
\n
What drew you to Udemy?
\n
0:57
\n\n
\n
\n
What skills would make someone successful on the CS team?
\n
1:00
\n\n
\n
\n
How has your experience with the Black Employee Network been meaningful to you?
\n
1:54
\n\n
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Lightning Round
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0:51
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Greg Brown
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CEO
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Meet Greg
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0:09
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Why did you join Udemy?
\n
0:49
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What makes a great teammate at Udemy?
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0:35
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Career advice to your younger self?
\n
0:42
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What do you like to do outside of work?
\n
0:44
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Describe the culture at Udemy?
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0:30
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Lightning Round
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0:12
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Greg Brown
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CEO
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\n\n
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\n
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Meet Greg
\n
0:09
\n\n
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Why did you join Udemy?
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0:49
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What makes a great teammate at Udemy?
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\n\n","datePosted":"2023-09-30T15:08:19.352Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Udemy","sameAs":"https://udemy.com","logo":"https://cdn.filestackcontent.com/oWj5CjERke3aV76DGCSA"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland"}}}

Manager, People Operations

Udemy

Udemy

People & HR, Operations
Dublin, Ireland
Posted on Saturday, September 30, 2023

Manager, People Operations

Dublin, Ireland

About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

About you 

You’re a connector who puts people first and values the lasting ​partnerships you’ll build. You’re an active listener who cares about the stories people share and are energized by communication and collaboration. You love learning new things and are known for bringing innovative perspectives and questions to the table. You’re deadline and results-driven, passionate about creating new processes, systems, and best practices that help your internal partners do their best work.

About this role

The Udemy People Operations team proactively partners with the business to build intuitive systems and streamline our processes that create a seamless experience from “hire to retire.” As the Manager of the People Operations team you will lead a team of People Operations Specialists, have a keen eye for process optimization, help build and oversee our processes with our professional employer organization (PEO) vendor, while also supporting the advancement of People team strategies.

This is a dynamic leadership role with a team of individuals who are passionate about helping to optimize our processes in support of a strong employee experience.

What you'll be doing: 

  • Coach and mentor our team of global People Operations Specialists to consistently delivering high levels of service to ensure a positive experience for all Udemy employees
  • Identify themes and continually seek feedback from stakeholders to highlight opportunities for process improvement
  • Design and manage scalable global processes that balance a positive employee experience with compliance and systems requirements
  • Collaborate cross-functionally with others within the People team and others throughout the business (Business Systems, IT, Legal, and Finance) to design and implement employee self-service support framework
  • Manage the relationship with Udemy’s PEO vendor and ensuring all pre-hire and ongoing employee experiences are seamless. Related responsibilities will include:
    • Partnering with key stakeholders (Recruiting, Finance, Hiring Managers) to navigate all logistics related to hiring internationally where Udemy does not have an established entity
    • Coordinating with the PEO vendor and internal stakeholders to execute employee-lifecycle changes for all PEO employee types 
    • Identifying opportunities for process improvements to better the PEO experience for all stakeholders (e.g., employees, recruiters, managers, people partners, etc.)

What you’ll have:

  • HR Regulations & Compliance: Understanding of local and global labor laws and regulations specific to the Ed-Tech industry to ensure all of our employees processes remain compliant
  • Change Management: Knowledge of change management principles to guide the People team and other areas of the organization through process changes
  • Leadership: Strong knowledge of foundational management and leadership skills, along with an ability to lead a geographically diverse team
  • Communication & Collaboration: Ability to comfortably and effectively communicate with those at all levels internally and externally (verbal & written) and ability to work harmoniously with key stakeholders (internal cross-functional teams and external partners), promote knowledge sharing, and leverage the expertise of others to enhances processes and productivity
  • Project Management & Process Optimization: Ability to oversee, holders others accountable, and drive multiple cross-functional projects and priorities. Proven ability to streamline HR and employee processes, reduce inefficiencies, and enhance service delivery through optimization and automation
  • Critical Thinking: Adept at analyzing employee data and trends to develop innovative solutions and recommendations for continuous improvement, demonstrating ability to make data-driven decisions and anticipate future needs

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

  • Core Benefits: Comprehensive medical, dental, life and income protection coverage

  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

  • Retirement: 6% employer matching Defined Contribution Master Trust

  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities

  • Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location 

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Embed clip
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
Made with Puck
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51
Embed clip
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Made with Puck
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35