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\n \n Udemy Senior Employee Experience Program Manager\n \n \n \n \n \n \n\n\n \n \n\n\n\n\n\n\n\n\n\n\n\n
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\"Udemy
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Senior Employee Experience Program Manager

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San Francisco, CA
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About us

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At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

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Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

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Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in our San Francisco office. 

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Learn more about us on our company page.

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About you 

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You have experience leading large-scale programs from inception to completion based on employee input and business needs of the organization.  This also includes facilitating large company change management and partnering with internal communications on the cascading communication strategy. Our ideal candidate has served as a People Partner/HR Business Partner for a minimum of 4 years and has participated in designing and implementing impactful performance management, career growth and recognition programs in a forward-thinking organization.

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About this role 

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This position will play a critical role in evolving the foundation of the employee experience at Udemy. This includes furthering the enablement of Udemate growth, and progressive performance management . This role creates the opportunity for someone to be a thought leader in People Programs, utilize their expert program management skills, and partner across the organization to make an impact for all Udemates.

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What you'll be doing: 

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    \n
  • Lead strategic employee experience programs and projects driven by data / insights in partnership with People Partners, Learning Partners, DEI and executive sponsors.
  • \n
  • Develop, organize, and monitor inter-connected Employee Experience activities and projects (Performance Management, Career Development and Recognition).
  • \n
  • Use a combination of employee voice, thought leadership, and company need to design and adjust employee experience programs
  • \n
  • Ensure that performance management is continuous and ingrained into day-to-day interactions among Udemates and between Udemates and their managers
  • \n
  • Build foundational programs in partnership with Learning, Recruiting and People Partners to drive career development aligned with Udemate skills, strengths, and business needs
  • \n
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What you’ll have:

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    \n
  • 5+ years of experience serving in a People Partner/HRBusiness Partner capacity designing and implementing HR programs
  • \n
  • \nStrategic Thinking Ability to understand business needs and translate them aligned foundational people programs
  • \n
  • \nData-driven Decision Making - Can leverage quantitative and qualitative data to enable informed decision-making
  • \n
  • \nCross-functional Program Management - Selecting and engaging the right stakeholders, designing program execution, and change management
  • \n
  • \nAdaptability - Ability to observe, listen to and understand evolving business needs, and modify approaches, demonstrating flexibility and agility
  • \n
  • \nCommunication and Presentation -  Ability to clearly explain and present complex ideas or data in a way that is easy for audiences to understand
  • \n
  • \nExpert Influence Skills: Listens to understand all perspectives and partners with stakeholders to move toward collective best outcome
  • \n
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We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

\n

Life at Udemy 

\n

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

\n
    \n
  • \n

    We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

    \n
  • \n
  • \n

    Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

    \n
  • \n
  • \n

    Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

    \n
  • \n
  • \n

    We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

    \n
  • \n
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Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

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At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

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Our Benefits Start With U

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Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

\n
    \n
  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
  • \n
  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
  • \n
  • Transgender Benefits: Expanded medical coverage for gender-affirming care
  • \n
  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
  • \n
  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
  • \n
  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
  • \n
  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
  • \n
  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
  • \n
  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
  • \n
  • Holidays: Twelve paid holidays throughout the year
  • \n
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Would you like to learn more about Udemy? Here are a few resources:

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How Udemy Started [video]

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Investor Overview

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Information regarding data privacy is available within the Udemy Careers Privacy Notice.

\n
\n
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
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Hiring Compensation Range
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\n$132,000$181,500 USD\n
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Cyndia Chambers
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Enterprise Customer Success Manager
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\n\"Made
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What drew you to Udemy?
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0:57
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What skills would make someone successful on the CS team?
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How has your experience with the Black Employee Network been meaningful to you?
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Lightning Round
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Cyndia Chambers
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Enterprise Customer Success Manager
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What drew you to Udemy?
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0:57
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What skills would make someone successful on the CS team?
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1:00
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How has your experience with the Black Employee Network been meaningful to you?
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1:54
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Lightning Round
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Greg Brown
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CEO
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Meet Greg
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0:09
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Why did you join Udemy?
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What makes a great teammate at Udemy?
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Career advice to your younger self?
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0:42
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What do you like to do outside of work?
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Describe the culture at Udemy?
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Lightning Round
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Greg Brown
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CEO
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Meet Greg
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0:09
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Why did you join Udemy?
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0:49
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What makes a great teammate at Udemy?
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\n\n","datePosted":"2023-10-25T13:50:15.460Z","validThrough":"2023-12-01","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Udemy","description":"With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Forty million students are mastering new skills from 70,000 expert instructors teaching over 155,000 online courses in topics from programming and data science to leadership and team building. For companies, Udemy for Business offers an employee training and development platform with subscription access to 8,500+ courses, learning analytics, as well as the ability to host and distribute their own content. Udemy for Government is designed to upskill workers and prepare them for the jobs of tomorrow. Eighty percent of Fortune 100 companies trust Udemy for employee upskilling. Udemy is privately held and headquartered in San Francisco with offices in Denver, Brazil, India, Ireland, and Turkey. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, Stripes, and Benesse Holdings.","numberOfEmployees":7705,"address":[{"address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}],"sameAs":"https://udemy.com","url":"https://udemy.com","logo":"https://cdn.getro.com/companies/eeb3a86d-28f4-5a77-920a-4008ecb9cb8a","memberOf":{"@type":"Organization","name":"Stripes","description":"Based in New York City, Stripes is a leading growth equity firm that invests in branded consumer and software companies. For over a decade, Stripes has partnered with market-leading businesses, fueling the next generation of iconic companies with service and resources that make a critical difference.","logo":"https://cdn.filepicker.io/api/file/DbbbvO7HSVWgYoBYDA1i","url":"jobs.stripes.co"},"keywords":"Education, HR and Recruiting, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}}

Senior Employee Experience Program Manager

Udemy

Udemy

Operations
San Francisco, CA, USA
Posted on Wednesday, October 25, 2023

Senior Employee Experience Program Manager

San Francisco, CA

About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in our San Francisco office. 

Learn more about us on our company page.

About you 

You have experience leading large-scale programs from inception to completion based on employee input and business needs of the organization.  This also includes facilitating large company change management and partnering with internal communications on the cascading communication strategy. Our ideal candidate has served as a People Partner/HR Business Partner for a minimum of 4 years and has participated in designing and implementing impactful performance management, career growth and recognition programs in a forward-thinking organization.

About this role 

This position will play a critical role in evolving the foundation of the employee experience at Udemy. This includes furthering the enablement of Udemate growth, and progressive performance management . This role creates the opportunity for someone to be a thought leader in People Programs, utilize their expert program management skills, and partner across the organization to make an impact for all Udemates.

What you'll be doing: 

  • Lead strategic employee experience programs and projects driven by data / insights in partnership with People Partners, Learning Partners, DEI and executive sponsors.
  • Develop, organize, and monitor inter-connected Employee Experience activities and projects (Performance Management, Career Development and Recognition).
  • Use a combination of employee voice, thought leadership, and company need to design and adjust employee experience programs
  • Ensure that performance management is continuous and ingrained into day-to-day interactions among Udemates and between Udemates and their managers
  • Build foundational programs in partnership with Learning, Recruiting and People Partners to drive career development aligned with Udemate skills, strengths, and business needs

What you’ll have:

  • 5+ years of experience serving in a People Partner/HRBusiness Partner capacity designing and implementing HR programs
  • Strategic Thinking Ability to understand business needs and translate them aligned foundational people programs
  • Data-driven Decision Making - Can leverage quantitative and qualitative data to enable informed decision-making
  • Cross-functional Program Management - Selecting and engaging the right stakeholders, designing program execution, and change management
  • Adaptability - Ability to observe, listen to and understand evolving business needs, and modify approaches, demonstrating flexibility and agility
  • Communication and Presentation -  Ability to clearly explain and present complex ideas or data in a way that is easy for audiences to understand
  • Expert Influence Skills: Listens to understand all perspectives and partners with stakeholders to move toward collective best outcome

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
  • Transgender Benefits: Expanded medical coverage for gender-affirming care
  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
  • Holidays: Twelve paid holidays throughout the year

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
Hiring Compensation Range
$132,000$181,500 USD
Embed clip
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
Made with Puck
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51
Embed clip
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Made with Puck
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35