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\n \n Udemy Launch Services Specialist\n \n \n \n \n \n \n\n\n \n \n\n\n\n\n\n\n\n\n\n\n
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\"Udemy
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Launch Services Specialist

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Denver, CO
\n\n
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About us

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At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 64 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

\n

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

\n

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

\n

\nAbout you  \n

\n

We are looking for a talented launch specialist to join our rapidly growing team.You will be accountable for capturing customers' unique needs and acting as a trusted advisor, providing technical and operational guidance to help customers effectively leverage our products and drive maximum impact for their business.  Responsibilities include overseeing and directly managing a portfolio of customer cohort projects focused on delivering Udemy’s solutions quickly and successfully that drives impact throughout our customer's organizations.  

\n

\nAbout this role \n

\n

Reporting to the Manager of Launch Services, you’re a strong customer-first advocate. You love finding innovative solutions to meet customer needs and aligning internal and customer resources to deliver against objectives.

\n

\nWhat you'll be doing: \n

\n
    \n
  • Execute launch planning services, including course registration, communications, hosting of virtual events and implementing feedback surveys for all client projects
  • \n
  • Utilizing launch management standards and best practices, while maintaining a reasonable amount of flexibility for the way our customers need Udemy to support their organization
  • \n
  • Communicating clearly and effectively to Udemy and customer management on status and critical issues related to launch
  • \n
  • Managing customer anxiety, providing the team and stakeholders not only with a high-quality result but a memorable journey throughout the project
  • \n
  • Developing relationships with key stakeholders with cross-functional teams to support coordinated launch plans and align these plans with customer expectations
  • \n
  • Executing time-bound and/or continuous customer-facing projects including project scope, schedule, budget, resource planning, risks, dependencies
  • \n
  • Developing relationships with key stakeholders within Professional Services, Customer Success, Sales, Content, Product, Engineering, and Marketing to create coordinated launch plans and align these plans with customer expectations and maintain accurate customer data according to Udemy policies and information-sharing protocols
  • \n
  • Escalate urgent issues appropriately and driving them to closure in a timely manner, working closely with key stakeholders as needed and identifying areas for improvement and providing feedback to continuously improve our launch services methodology, the tools we use, and how we communicate at Udemy
  • \n
  • Respond to customer and team questions regarding the courses, technical features of the platform, delivery process, or other inquiries as necessary
  • \n
\n

\nWhat you’ll have\n

\n
    \n
  • 2+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions
  • \n
  • Experience working in the Learning & Development space
  • \n
  • A proven ability to complete projects according to outlined deliverables, budget, and timeline
  • \n
  • A disciplined and organized mindset that enables you to multitask across as many as 10-15 client launch projects at a time
  • \n
  • The ability to keep others on task through influence, and to separate out the critical from the not-so-critical, a focus on results and outcomes, not just process
  • \n
  • Experience proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful product deliveryand strong analytical and communication skills
  • \n
  • The ability to participate in team and/or customers discussions, with co-located and virtual team members
  • \n
  • The ability to thrive in fast-paced, ambiguous environments, proven ability to ally with others and solve problems creatively, strong familiarity with project management software tools, methodologies, and best practices
  • \n
  • The ability to recognize opportunities for technical solutions to solve business problems, experience seeing projects through the full lifecycle, and excellent communication and analytical skills
  • \n
\n

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

\n

Life at Udemy 

\n

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

\n
    \n
  • \n We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

    \n
  • \n
  • \nLearning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

    \n
  • \n
  • \nOur reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

    \n
  • \n
  • \nWe’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog. \n
  • \n
\n

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

\n

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

\n

Our Benefits Start With U

\n

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

\n
    \n
  • \nCore Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage\n
  • \n
  • \nHSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions\n
  • \n
  • \nTransgender Benefits: Expanded medical coverage for gender-affirming care\n
  • \n
  • \nParental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay\n
  • \n
  • \nWhole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support\n
  • \n
  • \nLearning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development\n
  • \n
  • \nRetirement: Pre-tax and Roth 401(k) plan with an employer contribution\n
  • \n
  • \nCharitable Giving: Corporate charitable match for eligible nonprofits and charities\n
  • \n
  • \nVacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly\n
  • \n
  • \nHolidays: Twelve paid holidays throughout the year\n
  • \n
\n

Would you like to learn more about Udemy? Here are a few resources:

\n

How Udemy Started [video]

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Investor Overview

\n

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

\n
\n
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
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Hiring Compensation Range
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\n$75,000$94,000 USD\n
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Inside the Enterprise Sales team at Udemy
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Matthew Jolly, Enterprise Account Executive
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What drew you to Udemy?
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Lightning round
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Inside the Enterprise Sales team at Udemy
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Matthew Jolly, Enterprise Account Executive
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What drew you to Udemy?
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0:47
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What is it like to sell on the Enterprise Sales team?
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1:24
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A unique experience you've shared with your team?
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Lightning round
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Greg Brown
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CEO
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Meet Greg
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0:09
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Why did you join Udemy?
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0:49
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What makes a great teammate at Udemy?
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Career advice to your younger self?
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What do you like to do outside of work?
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Describe the culture at Udemy?
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Lightning Round
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Greg Brown
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CEO
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Meet Greg
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0:09
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Why did you join Udemy?
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0:49
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What makes a great teammate at Udemy?
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+1
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A look inside the Corporate Sales team at Udemy
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Annette Kasper, Director of Corporate Sales
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What drew you to Udemy?
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How does the Corporate Sales team contribute to Udemy's mission?
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What skills make a successful teammate on the Sales team?
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What's your favorite Udemy course?
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+1
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A look inside the Corporate Sales team at Udemy
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Annette Kasper, Director of Corporate Sales
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What drew you to Udemy?
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1:35
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How does the Corporate Sales team contribute to Udemy's mission?
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0:39
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What skills make a successful teammate on the Sales team?
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What's your favorite Udemy course?
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+1
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An inside look at the Customer Success team
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Stephanie Stapleton, President, Udemy Business
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What inspired you to join Udemy?
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What does the Customer Success team do to build customer relationships that help businesses grow?
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What is the culture like for working parents at Udemy?
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+1
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An inside look at the Customer Success team
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Stephanie Stapleton, President, Udemy Business
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What inspired you to join Udemy?
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0:55
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What does the Customer Success team do to build customer relationships that help businesses grow?
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1:05
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What is the culture like for working parents at Udemy?
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Cyndia Chambers
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Enterprise Customer Success Manager
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What drew you to Udemy?
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What skills would make someone successful on the CS team?
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How has your experience with the Black Employee Network been meaningful to you?
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Lightning Round
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Cyndia Chambers
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Enterprise Customer Success Manager
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What drew you to Udemy?
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0:57
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What skills would make someone successful on the CS team?
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1:00
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How has your experience with the Black Employee Network been meaningful to you?
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Lightning Round
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\n\n","datePosted":"2023-11-09T11:15:49.027Z","validThrough":"2023-12-14","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Udemy","description":"With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Forty million students are mastering new skills from 70,000 expert instructors teaching over 155,000 online courses in topics from programming and data science to leadership and team building. For companies, Udemy for Business offers an employee training and development platform with subscription access to 8,500+ courses, learning analytics, as well as the ability to host and distribute their own content. Udemy for Government is designed to upskill workers and prepare them for the jobs of tomorrow. Eighty percent of Fortune 100 companies trust Udemy for employee upskilling. Udemy is privately held and headquartered in San Francisco with offices in Denver, Brazil, India, Ireland, and Turkey. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, Stripes, and Benesse Holdings.","numberOfEmployees":7705,"address":[{"address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}],"sameAs":"https://udemy.com","url":"https://udemy.com","logo":"https://cdn.getro.com/companies/eeb3a86d-28f4-5a77-920a-4008ecb9cb8a","memberOf":{"@type":"Organization","name":"Stripes","description":"Based in New York City, Stripes is a leading growth equity firm that invests in branded consumer and software companies. For over a decade, Stripes has partnered with market-leading businesses, fueling the next generation of iconic companies with service and resources that make a critical difference.","logo":"https://cdn.filepicker.io/api/file/DbbbvO7HSVWgYoBYDA1i","url":"jobs.stripes.co"},"keywords":"Education, HR and Recruiting, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver, CO, USA"}}}

Launch Services Specialist

Udemy

Udemy

Denver, CO, USA
Posted on Thursday, November 9, 2023

Launch Services Specialist

Denver, CO

About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 64 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

About you  

We are looking for a talented launch specialist to join our rapidly growing team.You will be accountable for capturing customers' unique needs and acting as a trusted advisor, providing technical and operational guidance to help customers effectively leverage our products and drive maximum impact for their business.  Responsibilities include overseeing and directly managing a portfolio of customer cohort projects focused on delivering Udemy’s solutions quickly and successfully that drives impact throughout our customer's organizations.  

About this role

Reporting to the Manager of Launch Services, you’re a strong customer-first advocate. You love finding innovative solutions to meet customer needs and aligning internal and customer resources to deliver against objectives.

What you'll be doing: 

  • Execute launch planning services, including course registration, communications, hosting of virtual events and implementing feedback surveys for all client projects
  • Utilizing launch management standards and best practices, while maintaining a reasonable amount of flexibility for the way our customers need Udemy to support their organization
  • Communicating clearly and effectively to Udemy and customer management on status and critical issues related to launch
  • Managing customer anxiety, providing the team and stakeholders not only with a high-quality result but a memorable journey throughout the project
  • Developing relationships with key stakeholders with cross-functional teams to support coordinated launch plans and align these plans with customer expectations
  • Executing time-bound and/or continuous customer-facing projects including project scope, schedule, budget, resource planning, risks, dependencies
  • Developing relationships with key stakeholders within Professional Services, Customer Success, Sales, Content, Product, Engineering, and Marketing to create coordinated launch plans and align these plans with customer expectations and maintain accurate customer data according to Udemy policies and information-sharing protocols
  • Escalate urgent issues appropriately and driving them to closure in a timely manner, working closely with key stakeholders as needed and identifying areas for improvement and providing feedback to continuously improve our launch services methodology, the tools we use, and how we communicate at Udemy
  • Respond to customer and team questions regarding the courses, technical features of the platform, delivery process, or other inquiries as necessary

What you’ll have

  • 2+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions
  • Experience working in the Learning & Development space
  • A proven ability to complete projects according to outlined deliverables, budget, and timeline
  • A disciplined and organized mindset that enables you to multitask across as many as 10-15 client launch projects at a time
  • The ability to keep others on task through influence, and to separate out the critical from the not-so-critical, a focus on results and outcomes, not just process
  • Experience proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful product deliveryand strong analytical and communication skills
  • The ability to participate in team and/or customers discussions, with co-located and virtual team members
  • The ability to thrive in fast-paced, ambiguous environments, proven ability to ally with others and solve problems creatively, strong familiarity with project management software tools, methodologies, and best practices
  • The ability to recognize opportunities for technical solutions to solve business problems, experience seeing projects through the full lifecycle, and excellent communication and analytical skills

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  •  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
  • Transgender Benefits: Expanded medical coverage for gender-affirming care
  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
  • Holidays: Twelve paid holidays throughout the year

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
Hiring Compensation Range
$75,000$94,000 USD
Embed clip
Matthew Jolly headshot
Jessica Cohen headshot
Matthew Jolly headshot
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Inside the Enterprise Sales team at Udemy
Matthew Jolly, Enterprise Account Executive
Made with Puck
What drew you to Udemy?
0:47
What is it like to sell on the Enterprise Sales team?
1:24
A unique experience you've shared with your team?
0:56
Lightning round
0:59
Matthew Jolly headshot
Jessica Cohen headshot
Matthew Jolly headshot
+1
Inside the Enterprise Sales team at Udemy
Matthew Jolly, Enterprise Account Executive
What drew you to Udemy?
0:47
What is it like to sell on the Enterprise Sales team?
1:24
A unique experience you've shared with your team?
0:56
Lightning round
0:59
Embed clip
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Made with Puck
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Embed clip
Annette Kasper headshot
Jessica Cohen headshot
Annette Kasper headshot
+1
A look inside the Corporate Sales team at Udemy
Annette Kasper, Director of Corporate Sales
Made with Puck
What drew you to Udemy?
1:35
How does the Corporate Sales team contribute to Udemy's mission?
0:39
What skills make a successful teammate on the Sales team?
0:54
What's your favorite Udemy course?
0:48
Annette Kasper headshot
Jessica Cohen headshot
Annette Kasper headshot
+1
A look inside the Corporate Sales team at Udemy
Annette Kasper, Director of Corporate Sales
What drew you to Udemy?
1:35
How does the Corporate Sales team contribute to Udemy's mission?
0:39
What skills make a successful teammate on the Sales team?
0:54
What's your favorite Udemy course?
0:48
Embed clip
Stephanie Stapleton headshot
Jessica Cohen headshot
Stephanie Stapleton headshot
+1
An inside look at the Customer Success team
Stephanie Stapleton, President, Udemy Business
Made with Puck
What inspired you to join Udemy?
0:55
What does the Customer Success team do to build customer relationships that help businesses grow?
1:05
What is the culture like for working parents at Udemy?
1:23
Stephanie Stapleton headshot
Jessica Cohen headshot
Stephanie Stapleton headshot
+1
An inside look at the Customer Success team
Stephanie Stapleton, President, Udemy Business
What inspired you to join Udemy?
0:55
What does the Customer Success team do to build customer relationships that help businesses grow?
1:05
What is the culture like for working parents at Udemy?
1:23
Embed clip
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
Made with Puck
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51