hero

Portfolio Careers

52
companies
1,419
Jobs
\n \n Udemy Program Manager, Scaled Customer Success\n \n \n \n \n \n \n\n\n \n \n\n\n\n\n\n\n\n\n\n
\n
\n
\n
\n
\"Udemy
\n
\n

Program Manager, Scaled Customer Success

\n
San Francisco, CA
\n\n
\n
\n
\n
\n
\n

About us

\n

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

\n

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

\n

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. 

\n

Learn more about us on our company page.

\n

About you 

\n

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

\n

About this role

\n

Reporting to the Sr. Director of Scaled Customer Success, the Program Manager, Scaled Customer Success will be a key player on the Scaled Customer Success team, where we manage customers currently making smaller investments in Udemy Business, whether they’re a scrappy start-up or a multi-national organization. This individual will be responsible for auditing, iterating on, designing, and maturing our digital and 1:many customer success strategies. As a deeply cross-functional role, you’ll work closely with our Customer Marketing and Product teams to drive alignment on a behavioral customer journey, as well as with our CS Operations team to support the execution of your digital initiatives.

\n

What you'll be doing: 

\n

Digital customer communication

\n
    \n
  • Gain a deep understanding of our customer segment, including their engagement across key metrics; shape a data-driven opinion for how to segment and differentiate our communication 
  • \n
  • Responsible for working with the CS Operations team to launch digital communication programs from Gainsight 
  • \n
\n

1:M programs & collateral 

\n
    \n
  • Build out our webinar series plans; work with Scaled CS leadership to identify the highest-impact topics, cadences, and hosts. Track attendance and performance.
  • \n
  • Evaluate collateral gaps in our ability to provide a robust, successful self-serve experience for customers and create a plan to fill them
  • \n
  • Stay on top of evolving service offerings for high-touch clients and, when appropriate, retrofit services to scale for the long-tail of customers
  • \n
\n

Program analytics & infrastructure

\n
    \n
  • Create processes to manage the complexity of a more sophisticated and differentiated communication strategy including but not limited to documentation, refresh cadence, and collateral audit (i.e. audit collateral included in communications and making sure they stay updated)
  • \n
  • Design program business intelligence capabilities that empower us to understand the reach and impact of our programs and work; work with CS operations to build 
  • \n
  • Design systems that proactively identify bugs in our lifecycle communications and work with CS operations to resolve them
  • \n
\n

Cross-functional alignment

\n
    \n
  • Build strong working relationships with our Customer Marketing and Product teams to design a cohesive customer communication experience; keep them in the loop on the Scaled team’s plans and priorities and make sure you understand theirs 
  • \n
  • Keep the Sales team informed about substantial changes to our programs so that they are equipped to speak to service from the Scaled team with their prospects 
  • \n
  • Work with the Data Science team as needed to help answer questions that shape our understanding of which programs to build or change 
  • \n
  • Figure out how to best work with high-touch segment leaders to offer visibility into scalable approaches they might find useful 
  • \n
\n

What you'll have: 

\n
    \n
  • Experience (8+ years) working on customer success programs in a B2B capacity across a variety of mediums (e.g. email, webinars etc.) and a proven track record of sound business judgment (e.g. how to decide where to spend your time, serving up measurable outcomes, etc.) powered by analytical skills and data-driven decision-making. 
  • \n
  •  Strong problem-solving skills: you can learn about a problem, shape an opinion, and design a strategy based on what you learn. 
  • \n
  • The ability to move from ideation to execution: you have a bias toward action, move to test approaches quickly, can synthesize what you learn, and iterate. 
  • \n
  • Proven experience working cross-functionally: you build collaborative relationships with your cross-functional partners. You understand other teams’ priorities, how they overlap with ours, how to stay aligned, and how to keep projects moving.  
  • \n
  • The ability to keep projects on track work without hard deadlines.
  • \n
  • A track record of receiving constructive feedback and turning it into gold. You’re also able to return the favor and deliver constructive feedback up, down, and laterally. 
  • \n
  • Exemplary written and verbal communication skills, advanced working knowledge of Salesforce and Gainsight, pevious Customer Success or account management experience required
  • \n
  • Huge plus if you know enough SQL to be dangerous (by which we mean, helpful!) 
  • \n
\n

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

\n

Life at Udemy 

\n

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

\n
    \n
  • \n

    We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

    \n
  • \n
  • \n

    Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

    \n
  • \n
  • \n

    Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

    \n
  • \n
  • \n

    We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

    \n
  • \n
\n

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

\n

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

\n

Our Benefits Start With U

\n

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

\n
    \n
  • \n

    Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage

    \n
  • \n
  • \n

    HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

    \n
  • \n
  • \n

    Transgender Benefits: Expanded medical coverage for gender-affirming care

    \n
  • \n
  • \n

    Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay

    \n
  • \n
  • \n

    Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

    \n
  • \n
  • \n

    Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

    \n
  • \n
  • \n

    Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

    \n
  • \n
  • \n

    Charitable Giving: Corporate charitable match for eligible nonprofits and charities

    \n
  • \n
  • \n

    Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

    \n
  • \n
  • \n

    Holidays: Twelve paid holidays throughout the year

    \n
  • \n
\n

Would you like to learn more about Udemy? Here are a few resources:

\n

How Udemy Started [video]

\n

Investor Overview

\n

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

\n
\n
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits, equity and uncapped OTE.
\n
Base Salary Compensation Range
\n
\n$132,000$165,000 USD\n
\n
\n
\n
\n
\n
\"Made
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Embed clip
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Annette\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Annette\n
\n
+1
\n
\n
\n
\n
A look inside the Corporate Sales team at Udemy
\n
Annette Kasper, Director of Corporate Sales
\n
\n
\n\"Made
\n\n
\n
\n
\n
\n
\n
\n
What drew you to Udemy?
\n
1:35
\n\n
\n
\n
How does the Corporate Sales team contribute to Udemy's mission?
\n
0:39
\n\n
\n
\n
What skills make a successful teammate on the Sales team?
\n
0:54
\n\n
\n
\n
What's your favorite Udemy course?
\n
0:48
\n\n
\n
\n
\n
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Annette\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Annette\n
\n
+1
\n
\n
\n
\n
A look inside the Corporate Sales team at Udemy
\n
Annette Kasper, Director of Corporate Sales
\n
\n
\n\n
\n
\n
\n
\n
\n
What drew you to Udemy?
\n
1:35
\n\n
\n
\n
How does the Corporate Sales team contribute to Udemy's mission?
\n
0:39
\n\n
\n
\n
What skills make a successful teammate on the Sales team?
\n
0:54
\n\n
\n
\n
What's your favorite Udemy course?
\n
0:48
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Embed clip
\n
\n
\n
\n
\n
\n
\n
\n\"Greg\n
\n
\n
\n\"Greg\n
\n
\n
\n
Greg Brown
\n
CEO
\n
\n
\n\"Made
\n\n
\n
\n
\n
\n
\n
\n
Meet Greg
\n
0:09
\n\n
\n
\n
Why did you join Udemy?
\n
0:49
\n\n
\n
\n
What makes a great teammate at Udemy?
\n
0:35
\n\n
\n
\n
Career advice to your younger self?
\n
0:42
\n\n
\n
\n
What do you like to do outside of work?
\n
0:44
\n\n
\n
\n
Describe the culture at Udemy?
\n
0:30
\n\n
\n
\n
Lightning Round
\n
0:12
\n\n
\n
\n
\n
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Greg\n
\n
\n
\n\"Greg\n
\n
\n
\n
Greg Brown
\n
CEO
\n
\n
\n\n
\n
\n
\n
\n
\n
Meet Greg
\n
0:09
\n\n
\n
\n
Why did you join Udemy?
\n
0:49
\n\n
\n
\n
What makes a great teammate at Udemy?
\n
0:35
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Embed clip
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Stephanie\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Stephanie\n
\n
+1
\n
\n
\n
\n
An inside look at the Customer Success team
\n
Stephanie Stapleton, President, Udemy Business
\n
\n
\n\"Made
\n\n
\n
\n
\n
\n
\n
\n
What inspired you to join Udemy?
\n
0:55
\n\n
\n
\n
What does the Customer Success team do to build customer relationships that help businesses grow?
\n
1:05
\n\n
\n
\n
What is the culture like for working parents at Udemy?
\n
1:23
\n\n
\n
\n
\n
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Stephanie\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Stephanie\n
\n
+1
\n
\n
\n
\n
An inside look at the Customer Success team
\n
Stephanie Stapleton, President, Udemy Business
\n
\n
\n\n
\n
\n
\n
\n
\n
What inspired you to join Udemy?
\n
0:55
\n\n
\n
\n
What does the Customer Success team do to build customer relationships that help businesses grow?
\n
1:05
\n\n
\n
\n
What is the culture like for working parents at Udemy?
\n
1:23
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Embed clip
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Matthew\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Matthew\n
\n
+1
\n
\n
\n
\n
Inside the Enterprise Sales team at Udemy
\n
Matthew Jolly, Enterprise Account Executive
\n
\n
\n\"Made
\n\n
\n
\n
\n
\n
\n
\n
What drew you to Udemy?
\n
0:47
\n\n
\n
\n
What is it like to sell on the Enterprise Sales team?
\n
1:24
\n\n
\n
\n
A unique experience you've shared with your team?
\n
0:56
\n\n
\n
\n
Lightning round
\n
0:59
\n\n
\n
\n
\n
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Matthew\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Matthew\n
\n
+1
\n
\n
\n
\n
Inside the Enterprise Sales team at Udemy
\n
Matthew Jolly, Enterprise Account Executive
\n
\n
\n\n
\n
\n
\n
\n
\n
What drew you to Udemy?
\n
0:47
\n\n
\n
\n
What is it like to sell on the Enterprise Sales team?
\n
1:24
\n\n
\n
\n
A unique experience you've shared with your team?
\n
0:56
\n\n
\n
\n
Lightning round
\n
0:59
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Embed clip
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Cyndia\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Cyndia\n
\n
+1
\n
\n
\n
\n
Cyndia Chambers
\n
Enterprise Customer Success Manager
\n
\n
\n\"Made
\n\n
\n
\n
\n
\n
\n
\n
What drew you to Udemy?
\n
0:57
\n\n
\n
\n
What skills would make someone successful on the CS team?
\n
1:00
\n\n
\n
\n
How has your experience with the Black Employee Network been meaningful to you?
\n
1:54
\n\n
\n
\n
Lightning Round
\n
0:51
\n\n
\n
\n
\n
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n\"Cyndia\n
\n
\n
\n\"Jessica\n
\n
\n
\n
\n
\n\"Cyndia\n
\n
+1
\n
\n
\n
\n
Cyndia Chambers
\n
Enterprise Customer Success Manager
\n
\n
\n\n
\n
\n
\n
\n
\n
What drew you to Udemy?
\n
0:57
\n\n
\n
\n
What skills would make someone successful on the CS team?
\n
1:00
\n\n
\n
\n
How has your experience with the Black Employee Network been meaningful to you?
\n
1:54
\n\n
\n
\n
Lightning Round
\n
0:51
\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n\n","datePosted":"2023-11-09T11:15:49.802Z","validThrough":"2024-01-23","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Udemy","description":"With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Forty million students are mastering new skills from 70,000 expert instructors teaching over 155,000 online courses in topics from programming and data science to leadership and team building. For companies, Udemy for Business offers an employee training and development platform with subscription access to 8,500+ courses, learning analytics, as well as the ability to host and distribute their own content. Udemy for Government is designed to upskill workers and prepare them for the jobs of tomorrow. Eighty percent of Fortune 100 companies trust Udemy for employee upskilling. Udemy is privately held and headquartered in San Francisco with offices in Denver, Brazil, India, Ireland, and Turkey. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, Stripes, and Benesse Holdings.","numberOfEmployees":7705,"address":[{"address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}],"sameAs":"https://udemy.com","url":"https://udemy.com","logo":"https://cdn.getro.com/companies/eeb3a86d-28f4-5a77-920a-4008ecb9cb8a","memberOf":{"@type":"Organization","name":"Stripes","description":"Based in New York City, Stripes is a leading growth equity firm that invests in branded consumer and software companies. For over a decade, Stripes has partnered with market-leading businesses, fueling the next generation of iconic companies with service and resources that make a critical difference.","logo":"https://cdn.getro.com/companies/b30f0d98-7d97-5a10-85e3-d0d6c38b8931-1727798101","url":"jobs.stripes.co"},"keywords":"Education, HR and Recruiting, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}}}

Program Manager, Scaled Customer Success

Udemy

Udemy

Customer Service, Sales & Business Development, Operations
San Francisco, CA, USA
Posted on Nov 9, 2023

Program Manager, Scaled Customer Success

San Francisco, CA

About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. 

Learn more about us on our company page.

About you 

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

About this role

Reporting to the Sr. Director of Scaled Customer Success, the Program Manager, Scaled Customer Success will be a key player on the Scaled Customer Success team, where we manage customers currently making smaller investments in Udemy Business, whether they’re a scrappy start-up or a multi-national organization. This individual will be responsible for auditing, iterating on, designing, and maturing our digital and 1:many customer success strategies. As a deeply cross-functional role, you’ll work closely with our Customer Marketing and Product teams to drive alignment on a behavioral customer journey, as well as with our CS Operations team to support the execution of your digital initiatives.

What you'll be doing: 

Digital customer communication

  • Gain a deep understanding of our customer segment, including their engagement across key metrics; shape a data-driven opinion for how to segment and differentiate our communication 
  • Responsible for working with the CS Operations team to launch digital communication programs from Gainsight 

1:M programs & collateral 

  • Build out our webinar series plans; work with Scaled CS leadership to identify the highest-impact topics, cadences, and hosts. Track attendance and performance.
  • Evaluate collateral gaps in our ability to provide a robust, successful self-serve experience for customers and create a plan to fill them
  • Stay on top of evolving service offerings for high-touch clients and, when appropriate, retrofit services to scale for the long-tail of customers

Program analytics & infrastructure

  • Create processes to manage the complexity of a more sophisticated and differentiated communication strategy including but not limited to documentation, refresh cadence, and collateral audit (i.e. audit collateral included in communications and making sure they stay updated)
  • Design program business intelligence capabilities that empower us to understand the reach and impact of our programs and work; work with CS operations to build 
  • Design systems that proactively identify bugs in our lifecycle communications and work with CS operations to resolve them

Cross-functional alignment

  • Build strong working relationships with our Customer Marketing and Product teams to design a cohesive customer communication experience; keep them in the loop on the Scaled team’s plans and priorities and make sure you understand theirs 
  • Keep the Sales team informed about substantial changes to our programs so that they are equipped to speak to service from the Scaled team with their prospects 
  • Work with the Data Science team as needed to help answer questions that shape our understanding of which programs to build or change 
  • Figure out how to best work with high-touch segment leaders to offer visibility into scalable approaches they might find useful 

What you'll have: 

  • Experience (8+ years) working on customer success programs in a B2B capacity across a variety of mediums (e.g. email, webinars etc.) and a proven track record of sound business judgment (e.g. how to decide where to spend your time, serving up measurable outcomes, etc.) powered by analytical skills and data-driven decision-making. 
  •  Strong problem-solving skills: you can learn about a problem, shape an opinion, and design a strategy based on what you learn. 
  • The ability to move from ideation to execution: you have a bias toward action, move to test approaches quickly, can synthesize what you learn, and iterate. 
  • Proven experience working cross-functionally: you build collaborative relationships with your cross-functional partners. You understand other teams’ priorities, how they overlap with ours, how to stay aligned, and how to keep projects moving.  
  • The ability to keep projects on track work without hard deadlines.
  • A track record of receiving constructive feedback and turning it into gold. You’re also able to return the favor and deliver constructive feedback up, down, and laterally. 
  • Exemplary written and verbal communication skills, advanced working knowledge of Salesforce and Gainsight, pevious Customer Success or account management experience required
  • Huge plus if you know enough SQL to be dangerous (by which we mean, helpful!) 

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage

  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

  • Transgender Benefits: Expanded medical coverage for gender-affirming care

  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay

  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities

  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

  • Holidays: Twelve paid holidays throughout the year

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits, equity and uncapped OTE.
Base Salary Compensation Range
$132,000$165,000 USD
Embed clip
Annette Kasper headshot
Jessica Cohen headshot
Annette Kasper headshot
+1
A look inside the Corporate Sales team at Udemy
Annette Kasper, Director of Corporate Sales
Made with Puck
What drew you to Udemy?
1:35
How does the Corporate Sales team contribute to Udemy's mission?
0:39
What skills make a successful teammate on the Sales team?
0:54
What's your favorite Udemy course?
0:48
Annette Kasper headshot
Jessica Cohen headshot
Annette Kasper headshot
+1
A look inside the Corporate Sales team at Udemy
Annette Kasper, Director of Corporate Sales
What drew you to Udemy?
1:35
How does the Corporate Sales team contribute to Udemy's mission?
0:39
What skills make a successful teammate on the Sales team?
0:54
What's your favorite Udemy course?
0:48
Embed clip
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Made with Puck
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Career advice to your younger self?
0:42
What do you like to do outside of work?
0:44
Describe the culture at Udemy?
0:30
Lightning Round
0:12
Greg  Brown headshot
Greg  Brown headshot
Greg Brown
CEO
Meet Greg
0:09
Why did you join Udemy?
0:49
What makes a great teammate at Udemy?
0:35
Embed clip
Stephanie Stapleton headshot
Jessica Cohen headshot
Stephanie Stapleton headshot
+1
An inside look at the Customer Success team
Stephanie Stapleton, President, Udemy Business
Made with Puck
What inspired you to join Udemy?
0:55
What does the Customer Success team do to build customer relationships that help businesses grow?
1:05
What is the culture like for working parents at Udemy?
1:23
Stephanie Stapleton headshot
Jessica Cohen headshot
Stephanie Stapleton headshot
+1
An inside look at the Customer Success team
Stephanie Stapleton, President, Udemy Business
What inspired you to join Udemy?
0:55
What does the Customer Success team do to build customer relationships that help businesses grow?
1:05
What is the culture like for working parents at Udemy?
1:23
Embed clip
Matthew Jolly headshot
Jessica Cohen headshot
Matthew Jolly headshot
+1
Inside the Enterprise Sales team at Udemy
Matthew Jolly, Enterprise Account Executive
Made with Puck
What drew you to Udemy?
0:47
What is it like to sell on the Enterprise Sales team?
1:24
A unique experience you've shared with your team?
0:56
Lightning round
0:59
Matthew Jolly headshot
Jessica Cohen headshot
Matthew Jolly headshot
+1
Inside the Enterprise Sales team at Udemy
Matthew Jolly, Enterprise Account Executive
What drew you to Udemy?
0:47
What is it like to sell on the Enterprise Sales team?
1:24
A unique experience you've shared with your team?
0:56
Lightning round
0:59
Embed clip
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
Made with Puck
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51
Cyndia Chambers headshot
Jessica Cohen headshot
Cyndia Chambers headshot
+1
Cyndia Chambers
Enterprise Customer Success Manager
What drew you to Udemy?
0:57
What skills would make someone successful on the CS team?
1:00
How has your experience with the Black Employee Network been meaningful to you?
1:54
Lightning Round
0:51