As an Customer Care Assistant, you’ll play a key role in being the voice between our customers and THISBOWL. You’ll be responsible for responding to customer communications across all channels, ensuring every guest feels heard, valued, and connected to the brand. It’s your job to deliver exceptional support, share timely feedback and insights with the team, and help turn even our most disgruntled guests into our biggest fans.

You’ll have:

• A genuine passion for customers and delivering exceptional experiences

• Strong organisational skills and attention to detail

• The ability to work independently and as part of a team

• A positive, can-do attitude with the initiative to get things done

• Excellent communication skills, both verbal and written

• A willingness to learn and thrive in a fast-paced, customer-focused environment.

Reporting to the Customer Care Coordinator, you’ll play a hands-on role in supporting our Customer Care team across Australia.

You will work a minimum of 2 days per week with the potential to increase your hours.

You’ll be expected to:

• Provide above and beyond communication with our customers so they feel heard and more connected to the brand

• Respond to all inbound customer communications across THISBOWL

• Keep the restaurant team informed by delivering timely feedback when relevant

• Gather and share insights to help us understand what our customers love about THISBOWL and where we need to improve

• Role model and reinforce THISBOWL’s people and culture standards

• Convert disgruntled guests into our biggest fans!

What you can expect when you’re part of the THISBOWL Fam:

THISBOWL is one of Australia’s fastest-growing food brands, offering fresh, made-to-order salads with an Asian twist. Founded in 2016 in Bondi, we have expanded to over 50 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast). In 2024, we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL). Our founding mission – to change the culture of fast food – continues to drive our team of quality-obsessed foodies as we grow.

So why join us? Well, we’re not your average ‘fast food’ brand—we’re all about doing things differently. If you love great food, leading with heart, and growing in a team that backs your growth, you’ll fit right in. We’re here to help you thrive, not just work.

Here’s what you can expect during our recruitment process:

1. Initial pre-screen call with our Recruitment team (15 minutes)
2. 2nd round interview with the hiring manager – diving deeper into your experience and the scope of the role (in person – 30 minutes)
3. Move to offer.